Introduction
This Privacy Policy explains how CAi collects, uses, stores, and protects information when you use our AI receptionist services.
Information we collect
We may collect account details, business information, contact details, billing information, service configuration data, and information submitted through forms or support requests.
How we use information
We use information to provide the service, configure call flows, support customers, improve product reliability, process billing, and communicate important service updates.
Legal basis for processing
Where required by applicable law, CAi processes personal data based on contractual necessity, legitimate interests, legal obligations, or user consent.
Call data and recordings
CAi may process call transcripts, caller details, appointment requests, lead information, and recordings where enabled. Customers are responsible for configuring call recording notices where required by law.
Cookies and analytics
We may use cookies and analytics tools to understand website performance, improve user experience, and measure product engagement.
How we share information
We may share information with hosting providers, telephony providers, CRM integrations, calendar integrations, analytics providers, payment processors, and other service providers required to operate CAi. We do not sell personal information.
Data retention
We retain personal information only for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.
Data security
We use reasonable technical and organisational safeguards to protect information. No system can be guaranteed to be completely secure.
Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, or request portability of your personal information, and to object to certain processing activities.
Contact us
For privacy questions, contact privacy@cai.ai.