Introduction
These Terms of Service describe the general terms that apply when accessing or using CAi and related services.
Use of the service
You may use CAi only for lawful business purposes and in accordance with these terms, applicable documentation, and any agreement entered into with CAi.
Accounts
You are responsible for maintaining accurate account information, protecting login credentials, and all activity that occurs under your account.
Acceptable use
You may not misuse the service, interfere with platform operations, attempt unauthorised access, or use CAi for unlawful, harmful, deceptive, or abusive activity.
AI-generated responses
CAi uses AI to generate responses and assist with call handling. You are responsible for reviewing and configuring business information, call scripts, and workflows for your use case.
Call handling and third-party integrations
CAi may integrate with phone, calendar, CRM, payment, analytics, and other third-party services. Availability and behaviour of those integrations may depend on third-party providers.
Fees and payments
Fees, billing terms, renewals, and payment obligations are described in the applicable order form, subscription plan, or agreement.
Service availability
We aim to provide a reliable service, but do not guarantee uninterrupted availability. Maintenance, provider outages, or external network issues may affect service performance.
Intellectual property
CAi and its platform, branding, software, and documentation are owned by CAi or its licensors. You retain ownership of your business data and content.
Data Ownership
Customers retain ownership of their business data and content submitted through the platform.
Privacy
Use of personal data is governed by our Privacy Policy.
Limitation of liability
To the maximum extent permitted by law, CAi will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the service.
Termination
Either party may terminate access according to the applicable agreement. Upon termination, access to the service may be suspended or removed. CAi may suspend or terminate accounts for abuse, fraudulent activity, security concerns, or violations of these Terms.
Changes to terms
We may update these terms from time to time. Material changes will be communicated through reasonable means.
Governing Law
These Terms are governed by the laws of England and Wales.
Contact us
For legal questions, contact legal@cai.ai.